December 1: Knowledge base 2.0

Marlon Misra -

Knowledge Base 2.0

We couldn't be more excited to unveil the next iteration of the Knowledge base. If you want to read the full announcement you can view it here. The main feature additions include:

  • A powerful new editor that supports rich text, images, videos, file attachments, and embeds.
  • Custom visibility rules that let you share content with only a subset of your clients.
  • A beautiful redesign that prioritizes the mobile experience.

Improvements and Updates

  • Updated the sender name in email notifications to the portal name. This will make email notifications more relevant.
  • Improved email deliverability so that fewer email notifications land in spam.
  • Improved the mobile design of some settings pages.